RETURN POLICY

Duration: Our policy lasts for 30 days post-purchase. After this period, refunds or exchanges are unfortunately not possible.

Eligibility Criteria:

  • Item must be unused, in the same condition received, and in original packaging.
  • Exclusions: Perishable goods, intimate/sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software, and certain health/personal care items.

Return Instructions:

  • A receipt or proof of purchase is mandatory.
  • Please refrain from sending the purchase back to the manufacturer.

Partial Refunds:

  • Items with obvious signs of use.
  • Opened media items (CD, DVD, etc.).
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned beyond the 30-day period.

REFUNDS

Processing: We will inspect your return and notify you via email about your refund status. Approved refunds are processed to the original payment method within a specified number of days.

Delayed or Missing Refunds:

  • Recheck your bank account.
  • Contact your credit card company and bank.
  • If still not received, contact us at info@exoticguttatrends.com.

SALE ITEMS

Only regularly priced items are refundable. Sale items are excluded from refunds.

EXCHANGES

We replace items if defective or damaged. Contact us at info@exoticguttatrends.com for exchange procedures.

GIFTS

Gifted items returned will receive a gift credit. If not marked as a gift during purchase, the refund goes to the original purchaser.

SHIPPING FOR RETURNS

Customer Responsibility:

  • You bear the shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • For items over $75, consider trackable shipping or shipping insurance.

Contact for Returns: Reach out to our customer service at info@exoticguttatrends.com for the return address and further instructions.

Contact Us

For any queries, concerns, or assistance with our products, please email us at info@exoticguttatrends.com. Our team is here to ensure a seamless shopping experience.