RETURN POLICY
Duration: Our policy lasts for 30 days post-purchase. After this period, refunds or exchanges are unfortunately not possible.
Eligibility Criteria:
- Item must be unused, in the same condition received, and in original packaging.
- Exclusions: Perishable goods, intimate/sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software, and certain health/personal care items.
Return Instructions:
- A receipt or proof of purchase is mandatory.
- Please refrain from sending the purchase back to the manufacturer.
Partial Refunds:
- Items with obvious signs of use.
- Opened media items (CD, DVD, etc.).
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Items returned beyond the 30-day period.
REFUNDS
Processing: We will inspect your return and notify you via email about your refund status. Approved refunds are processed to the original payment method within a specified number of days.
Delayed or Missing Refunds:
- Recheck your bank account.
- Contact your credit card company and bank.
- If still not received, contact us at info@exoticguttatrends.com.
SALE ITEMS
Only regularly priced items are refundable. Sale items are excluded from refunds.
EXCHANGES
We replace items if defective or damaged. Contact us at info@exoticguttatrends.com for exchange procedures.
GIFTS
Gifted items returned will receive a gift credit. If not marked as a gift during purchase, the refund goes to the original purchaser.
SHIPPING FOR RETURNS
Customer Responsibility:
- You bear the shipping costs for returning your item.
- Shipping costs are non-refundable.
- For items over $75, consider trackable shipping or shipping insurance.
Contact for Returns: Reach out to our customer service at info@exoticguttatrends.com for the return address and further instructions.
Contact Us
For any queries, concerns, or assistance with our products, please email us at info@exoticguttatrends.com. Our team is here to ensure a seamless shopping experience.
